Welcome to Sky - Legal Stuff. Changes to Sky Talk contract. The below contains important changes to the contracts and forms part of the terms and conditions which apply to you.• If you are currently paying by invoice or you have outgoing call barring applied to your line you will still be able to receive Sky Talk. Sky Talk Terms & Conditions. Save time and money by comparing the best home broadband & mobile broadband and deals in the UK with Broadband Genie. Use our comparison tables & read independent reviews to find the best offers! Compare broadband, digital TV and home broadband deals with Get Online At Home in association with Simplifydigital. Call our UK experts free on 08. 12 months free Sky Broadband Unlimited without TV offer: Subject to status. Upfront payment may be required. New Sky broadband, talk & line rental customers only in Sky Network areas. Up to 17Mb download speeds (vary. Providers Speed Download Limit Contract Length Monthly Cost Annual Cost (1st Year) More Info; 100Mb/s: Unlimited: 18 months: €40: €480: Simply Broadband. This is fibre broadband with the benefit of unlimited download. Who offers the fairest broadband fair use policy? Check how unlimited that deal really is with our comparison of the UK's top providers. ![]() First, here are some key points that you should note: What is Sky Talk? Sky Talk is a name used to describe two separate subscription services: a home telephone calls service ("Sky Talk Calls") and a telephone line rental service ("Sky Line Rental") (each a "Sky Talk Service"). You cannot take Sky Line Rental without Sky Talk Calls. If you have Sky Talk Calls without Sky Line Rental (for example, if you are an existing Sky Talk Calls only customer or if you have cancelled Sky Line Rental) you will need to pay line rental to BT. Can I receive Sky Talk? To receive Sky Talk, you must have an active BT compatible phone line. If you are also a Sky TV customer and your Sky TV Contract ends or is suspended, Sky Talk may be automatically ended/suspended too (see Condition 7. What if I don’t have a working compatible phone line? If you don't have a working BT compatible phone line and you are taking Sky Line Rental, we can arrange for a new phone line to be installed or an existing phone line to be activated (“New Phone Line”). We will confirm the charge (if any) for your New Phone Line at the time of booking. Sky will not install a New Phone Line where extensive new line construction over and above standard needs is required. If we need to send an engineer to your home to install or activate your New Phone Line, we will send you a letter or email with the date of your appointment. If you want to re- arrange your appointment, you must contact us before 3. If you re- arrange your appointment after this time, or you are not at your Address to give the engineer access to your property at the agreed time or, if you fail to make the necessary arrangements for the appointment to take place, we will retain the fee you have paid us for your first appointment and charge you our full costs for another appointment. Details of the arrangements you need to make for an engineer visit and of our charges will be set out in your confirmation and appointment letters, or can be obtained by calling Sky Customer Services on 0. If the engineer determines that the installation/activation of your New Phone Line is not standard and is unable to proceed we will cancel your order for a New Phone Line and refund any monies you have paid in full. Sky Line Rental customers do not need to pay any other provider for Line Rental. Please see Part B Condition 3 for further information relating to installation or activation of a New Phone Line. What is the Sky Network? If you take Sky Talk Calls, Sky Line Rental and Sky Broadband Lite, Unlimited or Unlimited Pro, where possible your Sky Talk and Sky Broadband services will be provided on our own new network (rather than BT's). We call this our Sky Network. Whether we provide your Sky Talk and Sky Broadband services on the Sky Network will depend on where you live. If you live in an area where the Sky Network is not available straightaway but later becomes available, we'll contact you to let you know that we'll move you onto the Sky Network. The Sky Network uses Local Loop Unbundling (LLU) to give Sky end- to- end control of your broadband and phone service, instead of 'renting' the connection from another provider. LLU enables operators such as Sky to add our own equipment to BT's copper lines. Some LLU connections are 'shared access', meaning that internet service providers and a fixed- line telephone provider share the line, but we're switching to 'fully unbundled', which means we have exclusive use of the connection. This means that on the Sky Network, you can only get your services from Sky. If you take Sky Fibre Broadband, where possible your Sky Talk calls package and Sky line rental will be provided on the Sky Network. If after we move you to our Sky Network, you decide to switch your line rental and calls service to another provider or to cancel your Sky Talk Services, your Sky Broadband service will automatically be cancelled at the same time. You will not be able to re- order Sky Broadband on its own as it is only available if you also order Sky Talk. If you decide to cancel or switch your Sky Broadband service to another provider, your Sky Talk Services will automatically be cancelled at the same time. If you want to re- order your Sky Talk Services, you will need to move back to BT’s network. We can arrange this for you but you may have to pay a charge for the re- activation of your phone line on BT’s network. It can take about one week to re- activate your service and during that time you may lose your service for a short time. There are some Optional Features available on the Sky Network. If the provision of your Sky Talk service is moved back to the BT network, then you will lose access to these features. There may also be some Optional Features which are not available on the Sky Network. How long do my Sky Talk subscriptions last? Unless we or you are allowed to end your subscription(s) earlier, you must subscribe to each Sky Talk Service you have ordered for a minimum of 1. Sky Talk Service is activated (“Minimum Term”). If you have Sky Talk Calls by itself and subsequently decide to take Sky Line Rental, a Minimum Term will apply to Sky. Line Rental from the date your Sky Line Rental is activated. For details of when the Sky Talk Services can be ended earlier see Conditions 7, 8 and ‘Your Rights to Cancel Your Order’ (see below). If any of your Sky Talk subscription(s) end during their respective Minimum Term(s) (other than where you have a right to end them) we may charge you an early termination charge. We may charge this amount directly to any credit or debit card which you have provided us with details of and by entering into this Contract you are authorising us to do so. We will give you reasonable notice in writing before these charges are made (See Condition 8. For further information about these charges, go to sky. Moving Home. If you change your Address you must contact us on 0. You may need to have your existing Sky Talk account cancelled and start a new account covering your new details. If you change your Address, this Contract will continue unless you exercise a right to end it or we are unable to transfer your Sky Talk Service(s) to your new address. You will need to ensure that you have a working BT compatible phone line at your new address to continue receiving Sky Talk. We may charge you any costs we reasonably incur as a result of a transfer. We will tell you the amount of this charge before charging you. When may Sky Talk be restricted or end? If you are a Sky TV customer and your Sky TV viewing is restricted or ends under the terms of your Sky TV subscription contract, your Sky Talk Service(s) may also be restricted or end. Your Sky Talk Service(s) may also be restricted or end if you breach our Acceptable Use Policy under Condition 2 or in the circumstances set out in Conditions 7 and 8. We will notify you in writing before this happens, unless we reasonably believe that your Sky Talk Service is being used for unlawful or improper purposes. If your Sky Talk Service(s) is restricted or ends for any reason you may not be able to make or receive all calls through Sky Talk. PLEASE NOTE, if you are a Sky Line Rental customer you will be unable to make calls to emergency numbers until your Sky Line Rental is re- activated or you connect with another telephone line provider. If you are on the Sky Network and your Sky Talk Services end your Sky Broadband service will also end. Will the Sky Talk Service(s) change? Sky Talk is variable and our prices and packages may change, even during your Minimum Term. However, if we reduce the level of service provided to you and you are materially disadvantaged by this you will have a right to move to another package or Service or to end this Contract. Unless a price increase is required for legal or regulatory reasons or due to a change in VAT, you can also end the Contract during your Minimum Term if we increase (a) the monthly subscription price of your Sky Talk Calls package or Sky Line Rental or (b) any other price in relation to the Sky Talk Service which is to your material disadvantage. If you wish to end this Contract for these reasons, then you need to give us at least 7 days notice within 3. Condition 8. 3). How much does Sky Talk cost? Sky Talk packages, fees and call rates applicable from time to time may be viewed on our website (sky. Sky Talk Customer Services on 0. Rates set out on our website take precedence over any rates shown in generic Sky Talk marketing material. UK call rates apply to UK landline numbers, excluding calls to the Channel Islands, premium rate and non- geographic numbers. How much notice will I get if you increase prices? We will give you at least one calendar month’s notice in writing of (i) any increase in the monthly subscription price of your Sky Talk Calls package or Sky Line Rental service or (ii) any other price increase which is likely to be to your material disadvantage unless the price increase results from you changing your Sky Talk service or is required for legal or regulatory reasons. We will also let you know about any other price changes in writing or by putting a notice on sky. If you are not the payer of your Sky Talk bill, you should notify the payer of any notice of price increase we send you. Will I be accepted as a Sky Talk customer and how will you manage my account? You may not be accepted if you owe us any money or your credit score is unsatisfactory, or if you do not pay by direct debit or credit card payment mandate. We can administer your account as we believe reasonable depending on the result of that or any future scoring. This may include applying different payment terms to your account.
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